Shipping policy

Shipping Policy

We process orders within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email when your order ships, including tracking information.

Shipping Rates & Times
Shipping rates are calculated at checkout based on your location and selected delivery speed.

Delays
While we work to get your order to you quickly, delivery times may be impacted by factors outside our control such as carrier delays, weather events, etc.

Order Tracking
Once shipped, you can track your order using the link provided in your confirmation email.

Questions?
If you have any questions about your order or shipping, please contact us at info@lunarenew.com

Warm Weather Notice
Because our face & body butter is crafted with natural ingredients and contains no artificial stabilizers, it may soften or melt in hot temperatures during transit. This does not affect its quality or effectiveness. During the warmer months, we provide insulated packaging to help protect your order from heat. If your butter arrives soft, it will naturally firm up once kept in a cooler setting. For faster results, simply place it in the refrigerator for a short time to restore its smooth, firm texture.